Frequently Asked Questions
Everything you need to know about your Chairus experience.
What is the estimated shipping time for my order?
Most orders are processed within 1-2 business days. Depending on your location, standard shipping typically takes between 3 to 7 business days for delivery.
What is your return policy for furniture?
We offer a 30-day return policy on all items in their original packaging. Please ensure the product is unassembled to qualify for a full refund.
Do you offer a warranty on Chairus products?
Yes, all Chairus furniture comes with a 1-year limited warranty covering manufacturing defects and hardware issues.
Are the assembly instructions included?
Absolutely. Every shipment includes a detailed step-by-step assembly guide and all necessary tools. Digital copies are also available on our website.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Affirm or Klarna.
How can I track my shipment?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.